Privacy policy

Who we are

We are VitMan Nutrition, a privately-owned company, selling high quality vitamins, minerals and nutritional food-supplements directly to consumers.

Our website address is https://vitmannutrition.co.uk

In common with all places that you shop online, VitMan Nutrition collects your personal information. We do this so that we can process your orders and queries quickly and send relevant and tailored offers to you. VitMan Nutrition is committed to ensuring that your privacy is protected.  This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

You can contact us here:

The Data Protection Officer
VitMan Nutrition
21 Rotherhead Drive  
Macclesfield
Cheshire, SK117XQ

hello@vitmannutrition.co.uk 

What personal data we collect and why we collect it

Name
Address & telephone number
Email address
IP Address

We need to know your name & address so that we can send your goods to you and verify your payment details. We need your telephone number so that you or our delivery partners can quickly contact you in the event of a query with your order, or your delivery.

We need your email address so that we can send order confirmation and other order-related information to you. We may also send you email offers and news, which we really do think can help save you money and keep you up to date with the latest news from VitMan Nutrition and also the wider nutritional world. You can very easily unsubscribe from our offer/ information emails with a quick click in the email, or you can adjust your contact settings from the customer area on our website that we call My Account (www.vitmannutrition.co.uk) If you prefer, you can email hello@vitmannutrition.co.uk and we can do the unsubscribe for you. We plan who we are sending our emails to a few days in advance of the send, so you may receive further emails for up to 5-10 working days after we receive your request, but please rest assured that we will start the unsubscribe process as soon as we receive your request.

Some information we ask for is optional – give us your telephone number and we can call or text about your orders. This is handy when the courier can’t find your address, for example, or if there is a problem with your order. We may ask for your date of birth (so we can wish you happy birthday!) and for your gender, so that we can to tailor our offerings to you.

We store some information about your browsing-path through our website and also your interactions with our email-newsletters. We may also segment our own customers based on location and purchase behaviour.  Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling. If you do not wish us to use your data for this purpose, please contact us and let us know – our contact details are towards the top of this notice.

From time to time, we’ll send you catalogues, special offers and promotions by post and email. It is considered a legitimate business interest for us to use our customers’ details for direct marketing. If you do not wish to receive any further postal or email messages from us (and we quite understand if you don’t but remember that if you unsubscribe we will not be able to send you discount and sale offers) please update your preferences in My Account or email us at hello@vitmannutrition.co.uk.

As catalogues and emails get printed & planned in advance, it can take up to six weeks for your unsubscribe request to take effect; for emails it may take around 5-10 working days.

Card payment processing is handled for us by World Pay. We do not store your payment-card details, in fact we never actually see or handle your card details at any point – our website cleverly opens a secure portal to World Pay at the point that your card details are taken – This is best practice, so ensures your transactions are private and protected. We receive a confirmation from World Pay that the payment has been taken, then we go on and send you your items to you if the payment is successful. There is a similar technology in place when we take payments through our other payment provider – PayPal.  We only accept orders through web browsers that communicate through SSL (Secure Socket Layer) technology – where you usually see a padlock or green flag on the address bar – this ensures that you are speaking to the company that you expect to be (i.e. us).

How long do we keep your information for?

You can be removed from our marketing database at any point you wish, as detailed above. Where you have placed an order with us, we will keep your transaction information for up to 10 years from the date of your last order, in order that we can comply with our legal requirements for financial reporting and product-traceability.

Cookies

VitMan Nutrition uses cookies and other third-party tracking technologies across our websites that help us collect other information about our customers’ and users’ preferences. You can choose to permit or restrict the use of these technologies through your personal browser settings. Our cookies do not contain any personally identifying information.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.